Is your PSAP up to date?

According to the Americans With Disabilities Act:

“Training [to effectively recognize and process TDD calls] should be mandatory for all personnel who may have contact with individuals from the public who are deaf, hard of hearing, or who have speech impairments.

PSAPs should require or offer refresher training to recognize and process TDD calls at least as often as they require or offer training for voice calls, but at a minimum, every six months.”

Ensuring that your telecommunicators receive timely, quality instruction has never been easier or more affordable! Comply with ADA recommendations for only $49 per telecommunicator.

screen shots

Convenient online format
Access your course from work, home, anywhere with an internet connection. Save travel time and costs!
screen shots Reduce telecommunicator down time
Complete course in two hours or less.
Learn your way, at your pace
Program can be stopped and returned to later, enabling training to be done at telecommunicator workstations
screen shots Quality instruction
Course adheres to recommendations from NENA’s Accessibility Committee, TDD Call Taker Proficiency and Quality Assurance Work Group – ADA compliant.
Developed by a leader in continuing education
Valencia Enterprises, a division of Valencia College
screen shots Never the same training twice
Scenarios are changed regularly, so your hands-on experience stays fresh even after repeated sessions
Incredible value
Comply with ADA recommendations for only $49 per telecommunicator. Certificates available after completion.