Course Details

 

Course Objectives

 


Course Outline

INTRODUCTION

  • Malia’s Story
  • Course Overview
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COURSE OVERVIEW

  • The Americans with Disabilities Act (ADA)
  • Course objectives
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THE CALLERíS WORLD

  • Introduction
  • The Deaf Community
  • Different Abilities
  • Hands-on Practice: Decoding American Sign Language
  • Summary
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THE TDD CALL

  • Introduction
  • TDD Equipment
  • Call Recognition
  • Call Handling
  • Protocol
  • Hands-on Practice: TDD Abbreviations
  • Call Transfer Procedures
  • TDD Call Backs
  • Telephone Relay Service Calls
  • Summary
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SIMULATION EXERCISES

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