Toxic Leadership:
Organizational Threats and Survival Strategies
Tuesday, March 1, 2011 |
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The defining characteristic of the 21st century is an inordinate focus on work. In the complex and well-nuanced landscape of organizational behavior, good leadership should be considered a moral imperative while bad leadership should be viewed as a virulent social disease. The impact of toxic management often goes unchecked in organizations of all types until the company or organization fails. This interactive course presents a new paradigm for combating Toxic Leadership in the workplace and is appropriate for management and staff at all levels.
This program is approved for HRCI credits.
| 8:30 – 9:00 a.m. |
Breakfast and Registration |
| 9:00 – 10:30 a.m. |
Toxic Leadership:
The White Elephant in The Room |
| 10:45 a.m. – 12:15 p.m. |
Getting To Know the Toxic Leader
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| 12:15 p.m. - 1:30 p.m. |
Lunch
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| 1:30 p.m. – 3:00 p.m. |
Toxic Leadership: Not Just about Dollars and Cents |
| 3:15 p.m. – 4:45 p.m. |
The Toxic Leadership Vaccine |
Module One: TOXIC LEADERSHIP - THE ELEPHANT IN THE ROOM
For any business or organization, the cost of even one "toxic" person in a position of power can run into hundreds of thousands of dollars in health
care costs, lost productivity and litigation.
- Discover what Toxic Leadership is and the urgent need to study its
impact on individuals and organizations
- Learn about the real cost of Toxic Leadership in the financial,
psychological, and societal realms
- Become aware of the conditions which fosters Toxic Leadership
Module Two: GETTING TO KNOW THE TOXIC LEADER
Work has become an all-encompassing, stressful part of life, but when
the work environment gets poisoned by toxic leaders, it can become
both distressing and debilitating.
- Examine psychological underpinnings of Toxic Leadership
- Become aware of the destructive dynamics at work between leaders,
followers and the organizational culture -also known as the "Toxic
Triad"
- Understand the negative impact of power in organizations
Module Three: TOXIC LEADERSHIP - IN THE WORKPLACE
Share in the examination of the workplace microcosm and its myriad
interactions and discover elements that allow Toxic Leadership to
flourish.
- Learn about the cycle of emotional abuse at work
- Get to know the venomous charm of the "workplace bully"
- Understand the dynamics behind the "set up to fail" syndrome
Module Four: THE TOXIC LEADERSHIP VACCINE
In a world where societal and moral values continue to break down, now
is the time to decide: What's more important, money or personal well
being?
- Create a road map for organizations to build a Toxic-Proof work
environment
- Propose preventive strategies to counter the impact of Toxic
workplace in our personal lives
- Assemble a "diagnostic kit" for corporate boards, executive
management and the human resources division to help identify
potentially "toxic"job candidates
Download PDF
Focusing on the external customer relationship at an annual national meeting
As long as your employees are at Disney for a corporate retreat, why not give them an extra boost by introducing them to proven Disney business philosophies? Although Siemens focus is on the development and manufacturing of technologically advanced medical equipment, they were also smart enough to realize that Disney Institute could share with them lessons in quality service and leadership that could increase levels of external customer satisfaction. The results are in. They did.
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Urban hospital system achieves dramatic reduction in employee turnover
UCH wanted to create a new vision that would help build a culture where employee pride and loyalty could flourish, and where its workforce could prepare the future. This vision would require breaking away from one-time training events with a limited focus on compliance to introduce continuous learning within the organization. It was Disney Institute which helped introduce to UCH the changes they desired. "It's always a challenge to keep the learning fresh," says Judy Schueler, Executive Director of the UCH Academy. "That's one reason why our partnership with Disney Institute is so important. By sending our star team leaders and team members there, we recognize them for their current contributions and we invest in them for their future with UCH."
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Creating and Sustaining a focused culture of caring
After a labor dispute caused a rift between union and management staff, it was time to bring the two factions together and to return the focus where it should be: the care of patients and their families. It would be a long journey, but it would be made easier with the help of Disney Institute. Following long-term attendance in a variety of programs, the Disney approaches to quality service, people management, and leadership were adapted. The result? Customer satisfaction scores that once hovered near the 60th percentile reached the high 90s, employee turnover rates fell, and the hospital that has served Rhode Island since 1874 was recognized by U.S. News & World Report as one of America's best.
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| Date: |
Tuesday, March 1, 2011 |
| Time: |
9:00 a.m. - 4:45 p.m. |
| Check-in: |
8:30 a.m. (continental breakfast) |
| Location: |
Valencia
Special Events Center | West Campus, Bldg 8
1800 S. Kirkman Road
Orlando, FL 32811 |
| Fee: |
Early Bird Registration
$259 per person
before February 15, 2011 |
Standard Registration
$299 per person
after February 15, 2011 |
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Registration fee includes: continental breakfast, luncheon, and workshop materials. |
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